We work for better government

by building real public/private partnerships that work for citizens

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Focusing on the Citizen to Bring Gov and Tech Together

Government services are rightfully expected to be secure, readily available and user-friendly. Citizens want more than that though- they're accustomed to a polished, Big Tech look and feel. Keeping up with the private sector while navigating complex bureaucratic processes, strict regulations, and legacy systems is a challenge. But, we know how good it feels when you get it right. We help agencies simplify their digital transformation aspirations by breaking them down into easy to execute roadmaps, all built on preapproved reference architectures easy to procure and execute on.  

We leverage our deep experience working with state agency leadership, consolidated technology leaders, and trusted vendor partners to build solutions that have a meaningful impact to citizens.

Services for Agencies

Our core service offerings are designed to provide a quick and easy assessment in plain English (no tech speak!) for public sector and nonprofit organizations. The sessions are short and require little time commitment from you and your team and are offered at no cost through the support of our partners.

Strategic Telecommunications Value Study

The first step to true modernization is to figure out exactly where you are today. Our value studies look at your tech budget holeistically then focus on your telecom spend to find actionable recommendations you can do now to save money and improve perforce.

This value study is provide at no cost to Local and County Governments, State Government Agencies, institutions of Higher Education and other selected community partner orgainzations.

What it is
A no cost high level snap shot of your organization's total technology spend with deep focus on the telecommunications area. Study includes actionable recommendations with targeted savings, performance improvements and effort required.
What it isn't.
A replacement for a full annual technology plan or strategic planning.
Client Time Consideration
We use internal sources for most data points combined with results of 1-2 interviews with staff that manage these services today. We ask for another hour to present our finding and discuss next steps.
Outcomes
Current Telecommunications Value Study with actionable recommendations. Each action should have a savings target and level of effort required.

Citizen
Experience
Study

What does your service look like to your citizens?

A Citizen Experience Study will help you holistically think through the services you deliver with a human centered design approach. and minimizing citizen barriers to services.

 



 

What it is
A look into one service from start to finish from a citizen's point of view through five lenses - Web, Phone, In Person, US Mail and Post Digital.
What it isn't.
A full product Citizen Experience redesign.
Client Time Consideration
A maximum of 10 hours total across 5-10 people for participation in surveys, meetings, exercises and the final presentation.
Outcomes
Current citizen journey on a single service detailing all five touch points (US Mail, Telephone, Web, In Person, Post Digital) and recommendations on future vision possibilities.

Service
Roadmap
Session

You know where you want to be, but how do you get there?

A Service Roadmap Session illustrates how it all fits together by breaking down your ideal future state into easy to execute roadmaps, using pre-approved reference architectures that are easy to procure and execute on. 



What it is
A look at your organization's services through our five lenses - Web, Phone, In Person, US Mail and Post Digital, to sketch out where you want to go.
What it isn't.
A replacement for a full annual technology plan or strategic planning.
Client Time Consideration
A maximum of 10 hours total across 5-10 people for participation in surveys, meetings, exercises and the final presentation.
Outcomes
High level roadmap recommendations based on the five lenses- US Mail, Telephone, Web, In Person, Post Digital, based on current reference architecture.

Our Partners

Our partners are an exclusive group and we are proud of that.  We work with firms that are committed to public service, produce big impacts and have deep experience in the unique challenges facing government. We enhance our partners, equipping them to get right to work by ensuring they have proper statewide contracts and understanding of the additional processes required when dealing with public data.  From understanding complex federal data compliance to knowing who needs to be involved in conversations from the very inception of an idea- we support our partners to make you successful.

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Dustin Crossfield

About Dustin

Dustin Crossfield is a dynamic technology executive known for ensuring excellence across information technology systems, processes, and teams. With his keen ability to create and execute technology strategy, Dustin has led enterprise-wide efforts to establish IT as an invaluable partner in transforming the way organizations do business. Throughout his career, he has leveraged his blend of technical, financial, and business acumen to improve outcomes, for both businesses in the private sector and humans in the public sector.

Dustin is a pragmatic, visionary leader regularly recognized for building teams around a common mission and goal and driving team results through leading by example. In his 20+ years of experience, he is most proud of his time in state government where he was able to blend all of his strengths to realize economies of skill and scale to create meaningful impact to citizens.